SkinRadar sells digital subscriptions to its price-comparison tool — the Pro and Max tiers, billed monthly or annually. There is no physical product and no skins are sold; you are paying for access to software features.
If you are not satisfied with a paid subscription, you may request a full refund within 14 days of your purchase. We will refund it in full, provided the account has not abused the service (e.g. large-scale scraping or a violation of our Terms). This applies to both monthly and annual plans.
Because access is delivered immediately and pricing data is consumable, paid periods are generally non-refundable after 14 days, except where required by law. If you cancel, your subscription stays active until the end of the period you already paid for — we do not bill again after that (each period is a fixed pass).
Payments and refunds are handled by our payment provider (Paddle.com Market Limited) as the merchant of record. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.
Contact us with your order reference (from your purchase receipt) via the email associated with the site, or reach out to Paddle directly using the receipt they emailed you. We aim to respond within a couple of business days.